Q&A
Orders are generally processed and dispatched within 3 working days. Delivery times vary according to carrier and location. Please note that they are indicative and do not depend on the store.
France métropolitaine :
Europe :
• Mondial Relay : Relay Point delivery within 7 to 14 working days.
• Colissimo : Home delivery 5 to 7 working days.
We ship to France, Belgium, Spain, United Kingdom, Portugal, Switzerland and Germany.
For unsupported destinations, please contact us by email before ordering.
Once your order has been dispatched, a tracking number will be sent to you by e-mail so that you can follow the progress of your parcel via the carrier's website.
All products are shipped from France and therefore already cleared through customs. You may have to pay customs duties if you ship outside the European Union (UK or Switzerland, for example).
Absolutely. If the order has not yet been shipped, please contact us quickly by email. If it has already been shipped, you will have to wait for delivery to request a return or an exchange.
Our customer service team is here to make sure everything runs smoothly. Don't hesitate to send us an e-mail at pokeca.store@gmail.com
You have 14 days from receipt to make a return. This requires the product to be in its original, unopened and unused condition. You will be responsible for return shipping costs. Once we have received the product(s), they will be checked and we will proceed with a refund or exchange.
1. Contact us as soon as possible: Send us an e-mail to pokeca.store@gmail.com
2. Share photos: To help us solve the problem quickly, please send us a few photos of the damaged item and packaging.
3. Let's find the best solution: Once the damage has been ascertained, it will be possible to arrange a return with a refund, an exchange or a product replacement.
That's right! We know the extent of the counterfeiting problem in China, which is why we only work with reputable suppliers. What's more, all our products are inspected once they arrive in France.